Enkept HRMS · Engagement
HR helpdesk and employee ticketing software
Employee support tickets with SLA tracking and resolution dashboards, so every query is heard and closed on time.
What is Enkept Helpdesk Management?
Enkept Helpdesk Management gives employees a ticketing system for HR, IT and admin queries. Teams track active tickets, SLA breaches and resolution times on a dashboard so no request goes unanswered.
Key helpdesk management capabilities
- Employee support ticketing
- Dashboard for active tickets, SLA breaches and resolution
- Filters, priorities, assignees and TAT tracking
- Categories, default assignees, SLA and reopen rules
How it works
- 01
Employee raises a ticket
- 02
Ticket routes to the right team
- 03
Team resolves within SLA
- 04
Track trends on the dashboard
What you gain
No lost requests
Every query has a ticket and an owner.
SLA visibility
See breaches before they escalate.
Happier employees
People feel heard and supported.
Built for these industries
Teams in these sectors use helpdesk management every day.
Works with other HRMS modules
Every module shares one employee record, so data flows without re-entry.
Pricing
Included in Elevate and Growth.
Helpdesk Management — FAQs
Does the helpdesk track SLAs?+
Yes. The dashboard shows active tickets, SLA breaches and resolution.
Can employees raise tickets from mobile?+
Yes, through Employee Self Service.
Which plan includes it?+
Elevate and Growth.
Run your whole business on one suite.
14-day free trial. No credit card. Migration help included.